1. Am I buying the right size Bracelet?
Follow the Bracelet Size Guide
2. Where is my discount code?
When you arrive and or exit the website you will be presented with a popup asking you to signup for a discount code. Click save to clipboard to the right of the discount code. Apply that discount code to your purchase when checking out by pasting in the discount code.
3. Where do I apply my discount code?
When checking out your items, an input area will be presented to apply your discount code, once you add this discount code you will receive your discount on the total amount.
4. How long does standard free shipping takes?
Free shipping will take approximately 2-3 business days for items to be shipped and received.
5. How do I choose a Bracelet color and Size?
Select your Bracelet color and size on the product page before you add the item to your shopping bag.
6. What does 42mm mean in length, and 62mm in a Bracelet?
42mm is consider a small sized Bracelet and a 62mm is a medium sized Bracelet. Check your wrist size by checking the fit recommendation guide to determine the best size for you. Fit Guide
7. I am concerned about scamming sites on the internet, will I be scammed?
Symone + Alexis is a reputable family owned Jewelry business that is owned and operated by Simone Prendergast. Find her Linkedin Profile here.
8. Are our Bracelets tarnish proof?
What is Tarnish?
Tarnish is a layer of corrosion that develops on many metals, particularly sterling silver. Stainless steal Jewelry are prone to erosion.
Our recommendation is to clean your Jewelry often and wrap or cover it with Silver Tarnish Cloth.
If there are additional questions you have that was not covered, please reach out us directly on the pink Pure Chat on the right hand corner of the website or email us directly at info@symonealexis.com or fill out our site contact form here.
About the Company
SYMONE + ALEXIS is an affordable, fashion-forward jewelry line for women with an appetite for sparkle and adventure. Our extensive, yet highly selective collection offers elegance, style and versatility to every woman.
About the founder and our mission.
Hi guys, I’m Simone Allisa Prendergast, Founder and Chief Curator at Symone + Alexis. Since the inception of my company in 2014, I have made it my mission to give women access to elegant and stylish jewelry and fashion accessories at extremely affordable prices. I strongly believe that a woman shouldn’t have to break the bank to look her best.
How do I do it?
My extensive, yet highly selective collection, is carefully curated with versatility in mind. So whether you’re a trendy fashionista, or a minimalist, we have jewelry and accessories that will pair well with anything in your wardrobe.
Are you ready for this :)
Hey, fashion is fun, let's play together!
FREE SHIPPING
Enjoy Free shipping on all domestic orders. Shipping will take approximately 2-3 business days for items to be shipped and received.
All orders of items that are in stock are processed within 2 – 3 business days, Monday to Friday, with the exception of holidays. Items that are out of stock will be shipped within 2-3 days upon arrival into our warehouse. We make every attempt to have all domestic orders delivered within 5 to 7 business days.
HASSLE FREE RETURNS
We happily accept most unused and unworn merchandise within 30 days of the ship date for a full refund or credit.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are NOT responsible for lost return packages, and recommend you insure and track your packages.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email or SMS text message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will immediately be applied to your credit card or original method of payment.
Clearance items
Clearance items are final sale and cannot be returned or refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@symonealexis.com.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
How should you return your product?
To return your product, you should mail your product to: 27 Chuck Blvd North Babylon New York US 11703
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
