Below FAQ are some common concerns of our clients. If you have any other questions, please just send it to INFO@SYMONEALEXIS.COM
We are based in Long Island, New York and all our orders are shipped from our in house facility
YES! We offer free domestic shipping on all orders over $30
All in stock orders are processed and shipped within 2 to 3 business day. All personalized items are shipped within 3 to 4 weeks.
Domestic orders are delivered within 3 to 5 business days after being shipped. International orders are typically delivered within 2 to 4 weeks depending on the territory
Once your order has shipped you will receive a shipping confirmation email containing a link to track your package.
All personalized jewelry and accessories are made to order at the time of purchase. Because of this customization, personalized pieces ship in approximately 3 to 4 weeks
Enjoy hassel free return on most orders! Merchandise eligible for return will receive a prepaid return label upon customer's request. All items that are purchased on sale are eligible for store credit only. All personalized items are final sale.
If you receive a product and it is damadged please reach out to our customer care team at firstname.lastname@example.org and we will mail out a replacement as soon as possible
All orders over $50 are shipped in a complementary gift box. If you require gift packaging on an order less than $50 please make a note of that in your order
If you would like to carry our products in your retail store please reach out to our customer care team at email@example.com and a wholesale price list will be emailed to you
Our gold plated stainless steel jewelry are non tarnish. However, we do recommend that you take breaks from wearing individual pieces from time to time in an effort to keep them sparkly and looking their best. When not being worn please store them in the velvet jewelry bags that comes with the jewelry. When traveling we recommend that you store your jewelry in your hand luggage as some pieces are very delicate.
Most of our jewelry are made from 18k gold plated stainless steel. All our jewelry is hypoallergenic, they are also lead and nickle free