FREE SHIPPING ON ALL ORDERS

Shipping & Returns

FREE SHIPPING 


Enjoy Free shipping on all domestic orders. Shipping will take approximately 2-3 business days for items to be shipped and received.

All orders of items that are in stock are processed within 2 – 3 business days, Monday to Friday, with the exception of holidays. Items that are out of stock will be shipped within 2-3 days upon arrival into our warehouse. We make every attempt to have all domestic orders delivered within 5 to 7 business days.


HASSLE FREE RETURNS


We happily accept most unused and unworn merchandise within 30 days of the ship date for a full refund or credit.  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

We are NOT responsible for lost return packages, and recommend you insure and track your packages. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.


Refunds (if applicable) 


Once your return is received and inspected, we will send you an email or SMS text message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 


If you are approved, then your refund will be processed, and a credit will immediately be applied to your credit card or original method of payment.

 

Clearance items 


Clearance items are final sale and cannot be returned or refunded.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@symonealexis.com.


Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.


How should you return your product?



To return your product, you should mail your product to: 27 Chuck Blvd North Babylon New York US 11703

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.